NEED TO RESCHEDULE OR CANCEL YOUR APPOINTMENT? PLEASE READ HERE...
We respect that your time is valuable and we appreciate that you understand ours is also and as such these policies are applied with respect and consideration both to you as clients and to us as practitioners.
Appointment Confirmation Policy Email – confirmation of appointment booking is sent out at time of making the booking
SMS– appointment booking reminder is sent out two (2) days prior to your booked appointment time (we need you to reply to this SMS to confirm your attendance)
This is to provide you with opportunity to reschedule/cancel with enough notice that you do not then have to pay the fee and we have time to try to fill that spot for another patient that could be waiting.
Rescheduling/Cancellation Policy You may reschedule/cancel your appointment without charge by providing the clinic more than 24 hours notice before your booked appointment so that we can then offer your appointment time to another client. Rescheduling and/or cancellations with less than 24 hours notice or on the day of your appointment will be charged a cancellation fee of $30. It takes time to try to then re-fill that appointment slot which is not a common outcome that we achieve. We need to be able to cover the cost involved that our team spend trying to fill the appointment and the time the practitioner may have spent preparing for your appointment.
DNA/No Show Policy If you do not notify us or you do not show up for your booked appointment, a missed appointment fee is charged – the standard fee for this is 100% of the booked appointment to cover the investment the practitioner has made in you and the time they have spent preparing for your consultation. However here at BHNF we are only billing for $30 in total. This is because we understand the financial hardship that some face and are willing to bear the brunt of some of this cost as much as we can.
Late Arrivals Policy If you arrive late, your appointment duration may have to be shortened to accommodate those clients whose appointments follow yours.
Regardless of the length of the appointment time actually given, you are responsible for the full fee of the booked appointment time allocated as this time was reserved for you
Confirmation of an appointment is acknowledgement of these policies
Thank you for your understanding
Better Health Nutrition & Fitness acknowledges Traditional Owners of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders both past and present.
